Q&A

Size Chart

Image of FLOWER TOP | LAVENDER

What payment methods do you accept?

We accept Visa, MasterCard, Discover and American Express cards.

 

I placed an order, but never received a confirmation email. What to do?

Order confirmations are sent immediately after order is placed. If you do not receive an email, please contact info@shopbeyu.com.

 

How do I change or cancel my order?

All 'In House' items are made to order. One day after placing an order you are unable to make changes due to our creating process. However, we do allow exchanges, and she[[ing 

Upcycled clothing is nonrefundable.

 

 How long ?

Due to the amount of orders recently placed, please allow 10-16 business days for shipping. For faster shipments, contact us via email.

   

I placed an order, but haven't seen any movement from Beyú. What's going on?

There are several reasons why your order may have been delayed. Either your order was flagged for risk of fraud, or we needed to contact you to verify your personal information. In all cases, we will reach out to you as soon as an issue is indicated and proceed to ship your items as quickly as possible.


Shipping

What company does Beyú use to ship packages?

Fedex.

 

How long does shipping within the US take?

Due to the amount of orders recently placed, please allow up to 10 business days for shipping. For faster shipments, contact us via email.

 

How long does it take to ship internationally?

At the moment, we do not ship internationally. 

 

Do you refund shipping fees?

Shipping fees are non-refundable. 

 

How do I know my package has shipped and is on its way?

Once you place an order, you will receive an automatic confirmation email. Once your order has been made, typically 2 days after purchase, your order is headed for Fedex, you will receive another automatic email with shipping information.

 

I placed an order two weeks/a while ago and just realized I've been getting several emails and missed calls from Beyú… What's going on?

In the event we need to verify your order or need to contact you regarding your order in general, we will attempt to call and email you.  


Returns

I am in the United States and want to return an item I am not satisfied with.

If you are not happy with your purchase, you are able to receive store credit or exchange within 30 days of the delivery date. Merchandise must be unworn, unwashed, and still have all tags attached. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid. We would be happy to issue you a refund in the form of store credit to use on a future purchase. Store credit never expires. Sale items, swimwear and bodysuits cannot be returned unless approved by customer service in advance.

 

Where do I send my return to?

Please address your package to: 
1520 Gillette St Houston, TX 77019 #304

 

How long does it take to process returns?

Returns are processed within 2-5 business days after your item(s) are received to us. Once your return has been processed, you will be issued an online store credit in the form of an E-gift card via email. Please keep your return tracking number for your records.


Does Beyú issue refunds?

In most cases, we do not issue refunds, we offer store credit. Please treat store credit like cash.

 

I got my order, but an item is missing/defective/not what I ordered. What do I do?

Once you receive your order, thoroughly check your delivered items immediately. If you believe an item is missing/defective/not part of your order, you must contact via email within two days of receipt and let us know.