What payment methods do you accept?

We accept Visa, MasterCard, Discover and American Express cards.

 

I placed an order, but never received a confirmation email.

If you do not receive an email from Beyú within hours of placing your order, the email address on file is most likely spelled incorrectly. Please contact our Customer Care via email for assistance to update your order.

 

How do I change or cancel my order?

All orders are made to order unless product is in stock. After clicking “Checkout” you will be unable to make changes to your order due to us wanting to fulfill orders as quickly as possible. We cannot cancel or change an order once it has been placed, however we do allow exchanges. You will be held responsible for the initial cost of shipping the package.

 

 How long after I place my order will it ship?

Because products are made to order, it could take up to three days before shipping. Orders are shipped Wednesday through Friday, excluding weekends and holidays. Orders must be placed before 1pm PST to leave the same day Wednesday - Friday.

   

I placed an order, but haven't seen any movement from Beyú. What's going on?

There are several reasons why your order may have been delayed. Either your order was flagged for risk of fraud, or we needed to contact you to verify your personal information. In all cases, we will reach out to you as soon as an issue is indicated and proceed to ship your items as quickly as possible.


Shipping

What company does Beyú use to ship packages?

We offer USPS Priority mail, both domestic and internationally, as well as Fedex.

 

How long does shipping within the US take?

All shipping within the US take up to 10 business days, depending if product is in stock or needs to be made. We also offer FREE standard shipping (also in 10 business days) on orders over $75, after discount. For faster shipments, contact us via email.

 

How long does it take to ship internationally?

It usually takes up to 10 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country's customs. 

 

Do you refund shipping fees?

Shipping fees are non-refundable. 

 

How do I know my package has shipped and is on its way?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is leaving the warehouse, you will receive another automatic email with shipping information.


I am an international customer and I am not sure how much I'll be charged for a purchase.

Beyú is proud to have customers from all over the world! All pricing on our site is in USD, upon checkout you will be asked to enter your address. Depends on the country, a shipping amount will appear. 

  

Tracking Your Order

How can I track my package (domestic)?

In your shipping confirmation email, you'll get a link to the tracking history. From there, you can monitor your package's progress until it's delivered to your door. Or, visit Fedex.com and enter the tracking number emailed to you.

 

I placed an order two weeks/a while ago and just realized I've been getting several emails and missed calls from Beyú… What's going on?

In the event we need to verify your order or need to contact you regarding your order in general, we will attempt to call and email you.  


Returns

I am in the United States and want to return an item I am not satisfied with.

If you are not happy with your purchase, you are able to receive store credit or exchange within 30 days of the delivery date. Merchandise must be unworn, unwashed, and still have all tags attached. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid. We would be happy to issue you a refund in the form of store credit to use on a future purchase. Store credit never expires. Sale items, swimwear and bodysuits cannot be returned unless approved by customer service in advance.

 

My package is being returned to you, what do I do now?

All packages returned to us due to an invalid address will be restocked and you will be issued a store credit minus the initial shipping charge. We are not able to reship an order.

 

Where do I send my return to?

Please address your package to: 
1520 Gillette St Houston, TX 77019

 

How long does it take to process returns?

Returns are processed within 2-5 business days after your item(s) are received to us. Once your return has been processed, you will be issued an online store credit in the form of an E-gift card via email. Please keep your return tracking number for your records.


Does Beyú issue refunds?

We do not issue refunds, we offer store credit. Please treat store credit like cash.

 

I got my order, but an item is missing/defective/not what I ordered. What do I do?

Once you receive your order, thoroughly check your delivered items immediately. If you believe an item is missing/defective/not part of your order, you must contact via email within two days of receipt and let us know.

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